Customer Service Mgmt & Configuration Management
Last updated
Last updated
Looking back at our EyeWitness scan from earlier, we notice a screenshot of an osTicket instance which also shows that a cookie named OSTSESSID was set when visiting the page.
Also, most osTicket installs will showcase the osTicket logo with the phrase powered by in front of it in the page's footer. The footer may also contain the words Support Ticket System.
An Nmap scan will just show information about the webserver, such as Apache or IIS, and will not help us footprint the application.
1. User input
2. Processing
3. Solution
User Input
Processing
As staff or administrators, they try to reproduce significant errors to find the core of the problem. Processing is finally done internally in an isolated environment that will have very similar settings to the systems in production. Suppose staff and administrators suspect that there is an internal bug that may be affecting the business. In that case, they will go into more detail to uncover possible code errors and address more significant issues.
Solution
Depending on the depth of the problem, it is very likely that other staff members from the technical departments will be involved in the email correspondence. This will give us new email addresses to use against the osTicket admin panel (in the worst case) and potential usernames with which we can perform OSINT on or try to apply to other company services.
Suppose we find an exposed service such as a company's Slack server or GitLab, which requires a valid company email address to join. Many companies have a support email such as support@inlanefreight.local, and emails sent to this are available in online support portals that may range from Zendesk to an internal custom tool.
Furthermore, a support portal may assign a temporary internal email address to a new ticket so users can quickly check its status.
If we come across a customer support portal during our assessment and can submit a new ticket, we may be able to obtain a valid company email address.
Now, if we log in, we can see information about the ticket and ways to post a reply. If the company set up their helpdesk software to correlate ticket numbers with emails, then any email sent to the email we received when registering, 940288@inlanefreight.local, would show up here.
With this setup, if we can find an external portal such as a Wiki, chat service (Slack, Mattermost, Rocket.chat), or a Git repository such as GitLab or Bitbucket, we may be able to use this email to register an account and the help desk support portal to receive a sign-up confirmation email.
This dump shows cleartext passwords for two different users: jclayton and kgrimes. At this point, we have also performed subdomain enumeration and come across several interesting ones.
We browse to each subdomain and find that many are defunct, but the support.inlanefreight.local and vpn.inlanefreight.local are active and very promising. Support.inlanefreight.local is hosting an osTicket instance, and vpn.inlanefreight.local is a Barracuda SSL VPN web portal that does not appear to be using multi-factor authentication.
Let's try the credentials for jclayton. No luck. We then try the credentials for kgrimes and have no success but noticing that the login page also accepts an email address, we try kevin@inlanefreight.local and get a successful login!
The user kevin appears to be a support agent but does not have any open tickets. Perhaps they are no longer active? In a busy enterprise, we would expect to see some open tickets. Digging around a bit, we find one closed ticket, a conversation between a remote employee and the support agent.
The employee states that they were locked out of their VPN account and asks the agent to reset it. The agent then tells the user that the password was reset to the standard new joiner password. The user does not have this password and asks the agent to call them to provide them with the password (solid security awareness!). The agent then commits an error and sends the password to the user directly via the portal. From here, we could try this password against the exposed VPN portal as the user may not have changed it.
Many applications such as osTicket also contain an address book. It would also be worth exporting all emails/usernames from the address book as part of our enumeration as they could also prove helpful in an attack such as password spraying.
Organizations can prevent this type of information leakage by taking a few relatively easy steps:
Limit what applications are exposed externally
Enforce multi-factor authentication on all external portals
Provide security awareness training to all employees and advise them not to use their corporate emails to sign up for third-party services
Enforce a strong password policy in Active Directory and on all applications, disallowing common words such as variations of welcome, and password, the company name, and seasons and months
Require a user to change their password after their initial login and periodically expire user's passwords
During internal and external penetration tests, it is common to come across interesting data in a company's GitHub repo or a self-hosted GitLab or BitBucket instance.
Usual check for public repos for creds or keys (API or SSH).
Check if possible to create an account with any email or above methods for internal ones.
We can quickly determine that GitLab is in use in an environment by just browsing to the GitLab URL, and we will be directed to the login page, which displays the GitLab logo.
There's not much we can do against GitLab without knowing the version number or being logged in. The first thing we should try is browsing to /explore and see if there are any public projects that may contain something interesting.
We can also use the registration form to enumerate valid users (more on this in the next section).
If we can make a list of valid users, we could attempt to guess weak passwords or possibly re-use credentials that we find from a password dump using a tool such as Dehashed as seen in the osTicket section.
Even if the Sign-up enabled checkbox is cleared within the settings page under Sign-up restrictions, we can still browse to the /users/sign_up page and enumerate users but will not be able to register a user.
Some mitigations can be put in place for this, such as enforcing 2FA on all user accounts, using Fail2Ban to block failed login attempts which are indicative of brute-forcing attacks, and even restricting which IP addresses can access a GitLab instance if it must be accessible outside of the internal corporate network.
As with any type of password spraying attack, we should be mindful of account lockout and other kinds of interruptions.
Downloading the script and running it against the target GitLab instance, we see that there are two valid usernames, root (the built-in admin account) and bob. If we successfully pulled down a large list of users, we could attempt a controlled password spraying attack with weak, common passwords such as Welcome1 or Password123, etc., or try to re-use credentials gathered from other sources such as password dumps from public data breaches.
Remote code execution vulnerabilities are typically considered the "cream of the crop" as access to the underlying server will likely grant us access to all data that resides on it (though we may need to escalate privileges first) and can serve as a foothold into the network for us to launch further attacks against other systems and potentially result in full network compromise.
As this is authenticated remote code execution, we first need a valid username and password. In some instances, this would only work if we could obtain valid credentials through OSINT or a credential guessing attack. However, if we encounter a vulnerable version of GitLab that allows for self-registration, we can quickly sign up for an account and pull off the attack.
osTicket is a web application that is highly maintained and serviced. If we look at the found over decades, we will not find many vulnerabilities and exploits that osTicket could have. This is an excellent example to show how important it is to understand how a web application works. Even if the application is not vulnerable, it can still be used for our purposes. Here we can break down the main functions into the layers:
The core function of osTicket is to inform the company's employees about a problem so that a problem can be solved with the service or other components. A significant advantage we have here is that the application is open-source. Therefore, we have many tutorials and examples available to take a closer look at the application. For instance, from the osTicket , we can see that only staff and users with administrator privileges can access the admin panel. So if our target company uses this or a similar application, we can cause a problem and "play dumb" and contact the company's staff. The simulated "lack of" knowledge about the services offered by the company in combination with a technical problem is a widespread social engineering approach to get more information from the company.
A search for osTicket on exploit-db shows various issues, including remote file inclusion, SQL injection, arbitrary file upload, XSS, etc. osTicket version 1.14.1 suffers from which was an SSRF vulnerability. If exploited, this type of flaw may be leveraged to gain access to internal resources or perform internal port scanning.
Aside from web application-related vulnerabilities, support portals can sometimes be used to obtain an email address for a company domain, which can be used to sign up for other exposed applications requiring an email verification to be sent. As mentioned earlier in the module, this is illustrated in the HTB weekly release box with a video walkthrough .
Let's walk through a quick example, which is related to this which also mentioned was an inspiration for his box Delivery which I highly recommend checking out after reading this section.
Let's say we are on an external penetration test. During our OSINT and information gathering, we discover several user credentials using the tool (for our purposes, the sample data below is fictional).
Furthermore, the support agent states that this is the standard password given to new joiners and sets the user's password to this value. We have been in many organizations where the helpdesk uses a standard password for new users and password resets. Often the domain password policy is lax and does not force the user to change at the next login. If this is the case, it may work for other users. Though out of the scope of this module, in this scenario, it would be worth using tools like to create a user list of company employees and attempt a password spraying attack against the VPN endpoint with this standard password.
The only way to footprint the GitLab version number in use is by browsing to the /help page when logged in. If the GitLab instance allows us to register an account, we can log in and browse to this page to confirm the version. If we cannot register an account, we may have to try a low-risk exploit such as .
We do not recommend launching various exploits at an application, so if we have no way to enumerate the version number (such as a date on the page, the first public commit, or by registering a user), then we should stick to hunting for secrets and not try multiple exploits against it blindly. There have been a few serious exploits against GitLab and GitLab in the past few years as well as GitLab Community Edition , , and .
In a real-world scenario, we may be able to find a considerable amount of sensitive data if we can register and gain access to any of their repositories. As this explains, there is a considerable amount of data that we may be able to uncover on GitLab, GitHub, etc.
Though not considered a vulnerability by GitLab as seen on their page ("User and project enumeration/path disclosure unless an additional impact can be demonstrated"), it is still something worth checking as it could result in access if users are selecting weak passwords.
We can write one ourselves in Bash or Python or use to enumerate a list of valid users. The Python3 version of this same tool can be found .
GitLab's defaults are set to 10 failed attempts resulting in an automatic unlock after 10 minutes. This can be seen .
GitLab Community Edition version 13.10.2 and lower suffered from an authenticated remote code execution due to an issue with ExifTool handling metadata in uploaded image files. This issue was fixed by GitLab rather quickly, but some companies are still likely using a vulnerable version. We can use this to achieve RCE.
